Support
When you need help, you want to know that someone (a human!) will make the time to understand the problem you are facing, and help address it with you. That's what the DataTables support packages are here for!
Premium support for DataTables is provided by credits where the number of credits used relates to how long a support question is and how complex the issue is.
- Email / forum support: 1 credit per minute
- Phone / screenshare: 2 credits per minute
Support credits are valid for 12 months from the point of purchase and cover DataTables core and all of the extensions for DataTables. You can top up at any time if you need more. DataTables Plus extensions are also included, but you do not need a DataTables Plus license to receive support for other extensions if you aren't using them!
A minimum of 10 support credits are used per request. The software versions covered by the premium support includes the current major and previous major releases of DataTables and its compatible extensions.
Credits can be purchased on this page, or as part of a DataTables Plus purchase. Then, when you need help, just reach out!
Select credits
Support credits are used when you get in touch for help.
Subscription
Credits expire after 12 months. Select if you want them to automatically renew so they are always available when you need help.
Currency
Select your preferred currency for the purchase.
Purchase
If needed, you'll be asked to complete invoicing details, then to complete the purchase via one of our secure payment providers.
Prices exclude VAT which will be added, where appropriate, at checkout. For sales questions, please get in touch.